What areas of the Hamptons do you serve?
We provide full East End coverage across all major Hamptons communities, including Southampton, East Hampton, Sag Harbor, Bridgehampton, Montauk, Amagansett, Water Mill, Sagaponack, Hampton Bays, Westhampton, Westhampton Beach, Quogue, Wainscott, North Haven, and Shelter Island. Our team is based in Hampton Bays, giving us a central position to respond quickly anywhere on the South Fork. If your property is on the East End, we are your local, year-round eyes and hands on the ground — regardless of which community you call home.
What is the difference between home watch and property management?
Home watch is a focused inspection service for unoccupied properties. Our team performs regular interior and exterior walkthroughs, documents conditions with photos, and reports findings to you after every visit. Property management is a comprehensive, ongoing service that goes further — encompassing full vendor coordination, maintenance scheduling, seasonal opening and closing, estate oversight, and a dedicated point of contact who manages all aspects of your property on your behalf. Many clients begin with home watch and expand to full property management as their needs grow.
How often do you inspect properties?
We offer fully customizable inspection schedules tailored to your property's needs and your personal preferences. Options include weekly, bi-weekly, or monthly visits, as well as post-storm and on-demand check-ins. During peak hurricane season or extended owner absences, we recommend weekly inspections to ensure issues are caught early. Every visit is documented with a detailed checklist and photographs, all accessible through your secure client portal so you always have a clear record of your property's condition over time.
What does your smart home monitoring include?
Our Hamptons property management technology package includes strategically placed water leak sensors and whole-home flow meters that detect pipe bursts, slab leaks, and appliance failures in real time. We also install temperature sensors that send freeze alerts during harsh winters, smoke and CO2 detectors for fire and air quality safety, and tank-level sensors to alert you when heating oil or propane runs low. All sensors are monitored 24/7 with instant push and email notifications sent directly to you and our team, allowing us to act before minor issues escalate into major property damage.
Do you handle storm preparation and emergencies?
Yes. Storm preparation and emergency response are core components of our Hamptons home watch services. Before a significant storm, we coordinate shuttering, outdoor furniture storage, generator testing, and sump pump checks. During the storm, our smart sensors monitor your property in real time. Immediately after, our team conducts a thorough post-storm damage assessment, documents any impact with photos and written reports, and coordinates the appropriate contractor or insurance response. We are available 24 hours a day, 7 days a week for storm-related emergencies throughout the East End.
How do you coordinate vendors and contractors?
We work exclusively with your preferred, pre-approved vendors or draw from our extensive vetted network of trusted East End contractors — including plumbers, electricians, HVAC specialists, roofers, painters, and more. We schedule all work, provide property access, oversee quality during and after each job, and review all invoices on your behalf before presenting them to you for approval. Our goal is to be the single point of contact for every aspect of your home’s care, so you never have to chase a contractor or manage a job from a distance again.
Do you offer seasonal opening and closing services?
Absolutely. Our seasonal services are among the most comprehensive on the East End. Spring opening includes full plumbing and HVAC system startups, appliance testing, deep cleaning coordination, outdoor furniture setup, landscape assessment, and pool opening oversight. Fall closing includes complete winterization of all plumbing and irrigation systems, HVAC winter prep, outdoor furniture and equipment storage, generator servicing, security system checks, and a thorough interior and exterior walkthrough to document the property’s condition before the off-season begins. We ensure your home is ready — whether you are arriving or departing.
Do you manage vacation rental properties?
Yes. Vacation rental management is a specialized service we offer for owners of short-term and seasonal rental properties across the Hamptons. We coordinate all property turnovers between guest stays, conduct pre-arrival and post-departure condition inspections, schedule cleaning crews and maintenance vendors, and perform ongoing property care to protect your investment and maintain the high standards discerning guests expect. Our goal is to ensure your property is in perfect condition for every arrival — and fully documented and secure after every departure.
Are your services available year-round?
Absolutely. Hamptons Home Away operates 24 hours a day, 7 days a week, 365 days a year — including holidays and throughout the off-season months when absentee owners need professional eyes on their properties most. Winter is when many Hamptons homes face their greatest risks: frozen pipes, heating system failures, roof damage from ice and snow, and pest intrusion. Year-round service is not just a convenience — it is an essential layer of protection for one of your most significant investments. We are always available, regardless of the season.
How quickly can you start managing my property?
Typically within one to two weeks of your initial consultation. We begin the onboarding process with a complimentary, no-obligation property assessment — a thorough walkthrough of your home to document its current condition, identify any immediate concerns, catalog all systems and utilities, and understand your specific preferences and priorities. From that baseline, we build a fully customized care plan and service schedule tailored to your property. We do not use templates. Every plan is built around the unique needs of your home and your lifestyle.
Do you provide inspection reports?
Yes, detailed inspection reports are a cornerstone of our Hamptons home watch service. After every scheduled visit, we generate a comprehensive, documented report that includes a timestamped checklist covering all interior rooms and systems, exterior conditions, grounds, and any notable observations. Reports include photographs of relevant findings and are delivered to you through your secure, private client portal. You can access your full inspection history at any time, from anywhere — giving you complete transparency and a permanent record of your property’s condition over time.
What happens if there is an issue with my property?
Our layered monitoring approach means most issues are identified long before they become serious. Smart sensors detect water leaks, temperature drops, and fire events in real time, triggering immediate notifications to both our team and you directly. For anything found during physical inspections, we contact you immediately with full documentation — photos, written descriptions, and a recommended course of action. We then coordinate the appropriate vendor response, always with your approval, and follow up to confirm the issue is resolved. You are never left in the dark about your property’s condition.
Can you coordinate landscaping and pool services?
Yes. We coordinate with all major property service categories on the East End, including landscaping and grounds maintenance, pool service and opening/closing, irrigation system startup and winterization, pest control, exterior cleaning, snow removal, and more. We work with your existing vendors or introduce you to trusted specialists from our vetted network. We oversee scheduling, ensure quality standards are met, manage property access, and handle any communication on your behalf — so you receive perfectly maintained grounds and amenities without the management burden.
Do you work with out-of-state homeowners?
Many of our clients are based in New York City, out of state, or abroad — and our entire service model is built to serve absentee owners with the same precision and care as those who are locally present. Our secure client portal, real-time smart home sensor monitoring, detailed inspection reports with photos, and proactive communication ensure you always know exactly what is happening with your property regardless of your distance. We are your local presence on the East End — your trusted eyes, hands, and advocate — wherever in the world you may be.
How much do your services cost?
Every property is different in size, systems, location, and the level of oversight required — which is why we do not publish one-size-fits-all pricing. We provide a complimentary property assessment and a fully customized service proposal based on your home’s specific needs and your desired level of care. Our proposals are transparent, itemized, and presented with no obligation. We believe the right fit matters more than the lowest price. Contact us to schedule your free consultation — we are happy to walk you through all of your options.