Our Story
A New Standard of Property Care
on the East End
Hamptons Home Away was founded with a single purpose: to give East End homeowners complete peace of mind, whether they are in residence or a thousand miles away. Based in Hampton Bays and serving communities from Westhampton to Montauk, we combine hands-on property expertise with cutting-edge smart home technology to deliver a level of care that traditional caretaking simply cannot match.
Every property in our portfolio receives dedicated oversight — weekly inspections, real-time sensor monitoring, and a single point of contact who knows your home inside and out. We do not believe in one-size-fits-all service plans. Your home is unique, and your care plan should be too.
Why Hamptons Home Away
Technology-Driven Care
Real-time water, temperature, smoke, and CO2 sensors give you 24/7 visibility into your property's condition — catching issues before they become emergencies.
Local Expertise
We live and work on the East End year-round. We know the contractors, the weather patterns, the seasonal rhythms, and the specific challenges that Hamptons properties face.
Transparent Communication
Every inspection is documented. Every vendor invoice is reviewed. You see exactly what is happening with your property through our secure client portal.
Our Location & Service Area
Based in Hampton Bays,
serving the entire East End
Based in Hampton Bays — serving all 14 East End communities. Tap a marker to open that area.
Our Office
Hamptons Home Away
9 Lincoln Rd, Hampton Bays, NY 11946(631) 931-4663
Open 24 Hours · 7 Days
Communities We Serve
Our Team
Mateo Torres
Founder
mateo@HamptonsHomeAway.comBorn and raised in the Hamptons, Mateo brings an authentic understanding of the Hamptons and the people who make it special. With a background in hospitality and a natural talent for client care, he shifted his focus to homeowners — creating Hamptons Home Away with the goal of elevating the property management experience.
John Steiber
Property Manager
john@HamptonsHomeAway.comJohn's years as a handyman have given him deep, practical knowledge of residential properties and their systems. His ability to spot problems quickly and provide efficient, reliable solutions makes him an invaluable part of our team.
Stephanie
Administrative Assistant
service@HamptonsHomeAway.comStephanie is the behind-the-scenes force that keeps everything moving. From managing vendor payments to directing tasks to the right team members, she ensures every detail is handled with precision.
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